I was reminded about how fragile good customer service is sitting at the Blue WATER Grill last night at about 10.30pm n Union Square, of one the best retaurants in the area was were we were sitting...well when we FINALLY got to sit.
In my work with retail clients I'm proud to be a part of supporting orgaizations that give superior customer service, like bath junkie.It makes all the difference to make it work for the customer...whatever it takes!
Last night...the greeting my party of 5 got from a disinterested hostess, set the tone. We'd had dinner at a fantastic place nearby Japonaise, where the quality of service was so fantastic! We decided to move on for dessert and after dinner drinks. The Blue Water was pretty empty, two out of twenty tables were ccupied in the outside section where we wanted to sit.
For the life of us, we couldn't persuade the hostess to seat us anywhere except the bar...which is not comfortable for coffee lots of desserts and drinks.
This is a recession...and we are spending money...and we are professional people...but nothin doin!
After persuading the bartender, we were seated finally outside...and about 10 minutes later were given menus.. with an attitude of less than graditude for our choosing the restaurant...
Whoever is training staff there needs to give these service providers some brushing up lessons on customer service...all I know is, I will stay across the Square next time. ..and enjoy the customer service through dessert at Japaonaise!